Automation meets personalization. Customer satisfaction and optimized management translate into concrete results.
6x
Faster order processing time
75%
Costs reduction from efficiency
4x
Faster Shipping & Handling time
Altrum
Inspiring and engaging employees
With more than 60 years of expertise, Altrum helps companies develop employee engagement and organizational profitability through the implementation of tailored recognition programs supported by symbolic rewards.
Approach
Improve customer service
Through decisive and concrete actions to give more to their customers, Altrum reaches out to Novatize to implement a digital commerce solution that will offer their customers a fully customized shopping experience to automate business processes, build customer loyalty and stand out from the competition.
Solution
Customization, performance and scalability
The Altrum and Novatize teams worked together to offer users a Magento e-commerce platform that combines speed, product personalization and a unique customer experience for each business customer.
The multi-site structure allows customers to shop within an enterprise-like experience, consult products that are unique to their organization, and even operate according to their own business rules.
“
The Novatize team was able to advise us on good practices in eCommerce. Their advice allowed us to make informed decisions about our long-term vision of the project.
”Advisor, Client Solutions and Marketing - Altrum Recognition
Results
Investing in customer experience
The solution implemented increased operational efficiency by 75% and contributed directly to an equivalent cost reduction by automating several ordering processes and increasing the purchase frequency. Altrum has positioned itself as a market leader by investing in customer experience.
