Build and nurture strong relationships
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Delivering on customer experience
Meeting increasingly high customer expectations is a challenge. 45.9% of retailers position delivering a great experience as their top priority for the upcoming years, above all else. Establishing trust with consumers by consistently delivering quality will position your brand top of mind.
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Qualified labor shortage
Hiring someone isn’t the solution it used to be. You must constantly rethink how technological solutions can help you grow without having to depend on additional workforce. With a unified commerce strategy, good data integrity and the right systems in place, you can optimize operations drastically.
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Inefficient order management and supply chain complexity
Managing multiple sales channel across multiple regions can bring its load of complexity. You can optimize cashflow, improve customer experiences and reach your ESG goals by adopting modern technologies that leverage intelligent planning.
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Demand variability and marketing returns consistency
Economic contexts and other uncontrollable events can play a big role in meeting company goals. Data-driven marketing strategies for acquiring and retaining customers are essential to growing a stable retail business globally.
“Over the next 5–10 years, we expect to see seven types of business models emerge as retailers evolve to meet changing customer expectations and market dynamics.”
2024 - KPMG
What we've done
for retailers
Are you ready for Unified Commerce?
Several elements ensure that a company is ready to launch into unified commerce. Here are some things to consider:
- Digital Maturity
- Customer understanding
- Technological capacity of systems
- Commitment and expertise of key players