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Industries/Distribution

Transforming distribution through unified commerce expertise

Maximize the value of your product catalog with a seamless unified commerce experience that honors your business rules

Your diverse catalog and customer service have built your reputation. Today’s unified commerce platforms help you showcase the full value of your offering to every customer segment, delivering a personalized experience that aligns with your business rules across all channels.

90%Folder illustration
90% of B2B buyers say they would switch to a competitor if a supplier’s digital experience no longer meets their expectations.Shopify

We help distributors deliver unique service and experiences across all sales channels

With modern unified commerce technologies, you can provide a frictionless experience to every customer, whether they’re long-standing partners or new buyers exploring your brand.

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Groupe LD
Pelletier
Edika
Doyon Després
Cantin
Simons
DeSerres
Archex

Optimize every interaction to better serve your customers in the distribution industry

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Your business is built on strong partnerships. Deliver the experience your customers expect with solutions tailored to your pricing, shipping, operations and other ERP-driven business rules.

Unlock the full potential of your product catalog with smart PIM solutions made for distributors managing high volumes of complex product data across multiple channels. Centralize updates, boost operational efficiency and increase relevancy for your customers.

Leverage modern unified commerce technologies with our expert team to open new sales channels, whether you're targeting end consumers or new B2B customers.

“Most businesses prefer working with a trusted distributor that invests in its digital capabilities to continually improve the experience. Distributors must become distribution platforms.”

Forrester

2024

Portrait: Forrester

Partner with a team committed to your success with the right tech to power distribution

Unmatched efficiency with our proprietary modules

Our tech team continuously develops and maintains modules and applications that unify your digital experiences giving you a competitive edge in delivery speed, quality and scope.

Experts who understand your business reality

Our specialists work with industry leaders and implement market best practices. Beyond technology, we provide valuable business intelligence, optimize your eCommerce monetization, and train your teams to drive performance.

We deliver quality and results every time

At Novatize, we ensure your customers enjoy the best possible commercial relationship with you. We do this by delivering experiences and integrations that exceed industry standards.

Ready to move to unified commerce?

Thavy Khamtan

Thavy Khamtan

Vice President - Unified Commerce and Strategic Alliances
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Frequently Asked Questions

Quickly find answers to your questions about Novatize and our services.

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Expertise & Services

Explore our expertise and the services we offer to support your projects with tailored solutions.

  • What services does Novatize offer?

    Novatize supports distributors, manufacturers and retailers in their digital transformation, eCommerce ecosystem optimization, and the integration of technologies tailored to their needs. Its service offering includes web development, UX/UI design, digital marketing and eCommerce strategy, with a constant focus on performance and innovation.

    Here are Novatize’s three core areas of expertise:

    • Commerce technologies and implementation: Covers the design, development and integration of eCommerce platforms, including Shopify, unified commerce, system integrations (ERP, CRM, POS) and technology migration and management.
    • Marketing and digital performance: Focuses on maximizing eCommerce growth and profitability through acquisition (SEO, digital campaigns), data analysis, conversion rate optimization (CRO), lifecycle marketing and retention strategies.
    • Customer experience: Focuses on optimizing interactions across all touchpoints, including UX/UI design, personalization, customer journey research and continuous improvement to deliver seamless and consistent experiences.

    This approach enables Novatize to support companies holistically by aligning technology, marketing, and customer experience to generate tangible and sustainable results.

  • Which industries does Novatize serve?

    Whether you operate in distribution, direct-to-consumer, retail, or manufacturing, Novatize understands your industry’s specific challenges and delivers eCommerce solutions tailored to your needs to optimize operations, enhance customer experience and drive growth. Novatize’s expertise is particularly valuable in complex environments involving advanced transactional processes, extensive product catalogs and multiple sales channels. It stands out in industries such as food and beverage, industrial and construction distribution, retail, automotive and recreational vehicles, as well as health and cosmetics, among others.

  • Is Novatize a good fit for my company and my needs?

    Companies that benefit the most from working with Novatize are typically B2B or B2C organizations facing technological complexity, growth challenges, or digital transformation initiatives, especially those looking to modernize their eCommerce ecosystem, unify sales channels, or effectively integrate systems such as ERP, OMS, CRM, and PIM. Novatize’s clients include mid-sized and large distributors, manufacturers and retailers across North America who aim to place eCommerce and unified commerce at the core of their business success.

    Novatize specializes in designing solutions tailored to complex environments by combining unified commerce expertise, automated integrations and digital performance. Novatize remains technology-agnostic, prioritizing the optimal combination of tools to support your growth ambitions, whether for unified commerce, complex B2B projects, or digital transformation. This is why Novatize has built a strong partner network with technology leaders such as Shopify, Adobe Commerce (Magento), Klaviyo, OneStock and more.

  • Why work with a Shopify Plus agency?

    Working with a Shopify Plus agency means partnering with a Shopify-recognized expert in complex, high-volume, or integration-heavy eCommerce projects, particularly in growth, B2B, or unified commerce contexts. With over 300 projects completed, Novatize goes beyond implementation by offering a strategic approach focused on performance, system integration, and continuous optimization.

    With its SPINE accelerator, projects are delivered faster, securely and tailored to each industry’s realities. Novatize’s support includes SEO, CRO, acquisition, retention (CLV) and customer experience optimization to drive sustainable growth in both B2B and B2C contexts.

  • Is Shopify Suitable for Manufacturers, and Distributors?

    Yes. Shopify can support the needs of manufacturers, distributors, and B2B organizations through features such as company accounts, user management, customer-specific catalogs and pricing, payment terms, and approval workflows. More advanced business requirements may require additional integrations or complementary functionality.


Explore how B2B leaders are approaching the unification of eCommerce, marketing and sales

Based on insights from 100 senior B2B leaders, this research report in collaboration with B2B Online Insights explores the current state of alignment, the priorities shaping the next 12 months and the structural changes B2B organizations are making to better connect their commercial functions. Inside the report, you will find insights on:

The current state of alignment between eCommerce, marketing and sales
The top priorities shaping the next 12 months
The biggest barriers B2B organizations face
The role of technology, data and AI in enabling alignment
Structural changes leaders are making to unify their teams
Download our guide