
Industries/Retail and unified commerce
Transforming retail and distribution through unified commerce
Retail is one of the most dynamic and strategic sectors of the global economy. Every year, it evolves with new technologies, shifting consumer expectations and changing regulations.

We help retailers and distributors create consistent, personalized shopping experiences across all channels — in-store, online and everywhere in between.
With modern unified commerce technologies, provide a frictionless, personalized experience to all your customers wherever they engage with your brand.







Key challenges facing retailers today
The rise of eCommerce and unified commerce
As eCommerce continues to grow, traditional retailers are investing heavily in digital transformation. The phygital shift forces brands to unify in-store and online experiences to deliver a seamless customer journey.
Rising expectations around personalization
78% of consumers prefer buying from brands that personalize their shopping experience (Source: Salesforce). Data and AI are now essential to meet these expectations.
Inflation and cost optimization
Rising logistics and raw material costs are pushing retailers to seek efficiency through automation. Quick commerce and fast delivery models are driving new logistical requirements.
Sustainability as a business imperative
65% of consumers prefer eco-friendly products. Retailers must now integrate greener practices. Transparency and traceability are key purchasing factors.
Retail services to support your unified commerce strategy
Unified commerce strategy and digital transformation
Strategic consulting across all customer touchpoints Best practices from high-performing retail sectors Digital transformation strategy across online and physical channels
Technology implementation
eCommerce, POS, customer service and CRM solutions Order orchestration (OMS, DOM) platforms Marketing and loyalty technologies
Marketing strategy and performance
End-to-end digital strategy design Platform and tool setup KPI monitoring and performance optimization
Ready to move to unified commerce?

Thavy Khamtan

A retail sector in full (R)evolution
Retail is at a turning point. The businesses that harness data, technology and innovation will be the ones to thrive.
Our mission: to help retailers lead the shift toward digital and unified commerce and stay competitive in a constantly changing market.
Discover how we help retailers stay ahead of the competition
Together, we create customer experiences that protect and grow brand loyalty.

LambertA Successful Migration to Shopify 2.0

StateraAn eCommerce strategy to support retail expansion in the beverage industry

GuruA reinvented eCommerce experience in beverages for users

AttitudeHydrogen on Shopify Plus to increase performance
Frequently Asked Questions
Quickly find answers to your questions about Novatize and our services.
Visit the FAQExpertise & Services
Explore our expertise and the services we offer to support your projects with tailored solutions.
What services does Novatize offer?
Novatize supports distributors, manufacturers and retailers in their digital transformation, eCommerce ecosystem optimization, and the integration of technologies tailored to their needs. Its service offering includes web development, UX/UI design, digital marketing and eCommerce strategy, with a constant focus on performance and innovation.
Here are Novatize’s three core areas of expertise:
- Commerce technologies and implementation: Covers the design, development and integration of eCommerce platforms, including Shopify, unified commerce, system integrations (ERP, CRM, POS) and technology migration and management.
- Marketing and digital performance: Focuses on maximizing eCommerce growth and profitability through acquisition (SEO, digital campaigns), data analysis, conversion rate optimization (CRO), lifecycle marketing and retention strategies.
- Customer experience: Focuses on optimizing interactions across all touchpoints, including UX/UI design, personalization, customer journey research and continuous improvement to deliver seamless and consistent experiences.
This approach enables Novatize to support companies holistically by aligning technology, marketing, and customer experience to generate tangible and sustainable results.
Which industries does Novatize serve?
Whether you operate in distribution, direct-to-consumer, retail, or manufacturing, Novatize understands your industry’s specific challenges and delivers eCommerce solutions tailored to your needs to optimize operations, enhance customer experience and drive growth. Novatize’s expertise is particularly valuable in complex environments involving advanced transactional processes, extensive product catalogs and multiple sales channels. It stands out in industries such as food and beverage, industrial and construction distribution, retail, automotive and recreational vehicles, as well as health and cosmetics, among others.
Is Novatize a good fit for my company and my needs?
Companies that benefit the most from working with Novatize are typically B2B or B2C organizations facing technological complexity, growth challenges, or digital transformation initiatives, especially those looking to modernize their eCommerce ecosystem, unify sales channels, or effectively integrate systems such as ERP, OMS, CRM, and PIM. Novatize’s clients include mid-sized and large distributors, manufacturers and retailers across North America who aim to place eCommerce and unified commerce at the core of their business success.
Novatize specializes in designing solutions tailored to complex environments by combining unified commerce expertise, automated integrations and digital performance. Novatize remains technology-agnostic, prioritizing the optimal combination of tools to support your growth ambitions, whether for unified commerce, complex B2B projects, or digital transformation. This is why Novatize has built a strong partner network with technology leaders such as Shopify, Adobe Commerce (Magento), Klaviyo, OneStock and more.
Why work with a Shopify Plus agency?
Working with a Shopify Plus agency means partnering with a Shopify-recognized expert in complex, high-volume, or integration-heavy eCommerce projects, particularly in growth, B2B, or unified commerce contexts. With over 300 projects completed, Novatize goes beyond implementation by offering a strategic approach focused on performance, system integration, and continuous optimization.
With its SPINE accelerator, projects are delivered faster, securely and tailored to each industry’s realities. Novatize’s support includes SEO, CRO, acquisition, retention (CLV) and customer experience optimization to drive sustainable growth in both B2B and B2C contexts.

Explore how B2B leaders are approaching the unification of eCommerce, marketing and sales
Based on insights from 100 senior B2B leaders, this research report in collaboration with B2B Online Insights explores the current state of alignment, the priorities shaping the next 12 months and the structural changes B2B organizations are making to better connect their commercial functions. Inside the report, you will find insights on:
