Discover the eCommerce consumption trends of Canadians to watch in 2024. Download the report

Unified commerce implementation for retailers

Work with a team leading the movement towards a unified commerce experience for retailers so you can offer a truly personalized customer experience.

Build and nurture strong relationships

  1. Delivering on customer experience

    Meeting increasingly high customer expectations is a challenge. 45.9% of retailers position delivering a great experience as their top priority for the upcoming years, above all else. Establishing trust with consumers by consistently delivering quality will position your brand top of mind.

  2. Qualified labor shortage

    Hiring someone isn’t the solution it used to be. You must constantly rethink how technological solutions can help you grow without having to depend on additional workforce. With a unified commerce strategy, good data integrity and the right systems in place, you can optimize operations drastically.

  3. Inefficient order management and supply chain complexity

    Managing multiple sales channel across multiple regions can bring its load of complexity. You can optimize cashflow, improve customer experiences and reach your ESG goals by adopting modern technologies that leverage intelligent planning.

  4. Demand variability and marketing returns consistency

    Economic contexts and other uncontrollable events can play a big role in meeting company goals. Data-driven marketing strategies for acquiring and retaining customers are essential to growing a stable retail business globally.

“Over the next 5–10 years, we expect to see seven types of business models emerge as retailers evolve to meet changing customer expectations and market dynamics.”

The Future of Retail

2024 - KPMG

Working with top industry players

Are you ready for Unified Commerce?

Several elements ensure that a company is ready to launch into unified commerce. Here are some things to consider:

  • Digital Maturity
  • Customer understanding
  • Technological capacity of systems
  • Commitment and expertise of key players

Download the guide

Warehouse digital unified commerce