Services/Business technologies and implementation/Order management

Smarter order management for better customer experiences

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Unify your order channels

Centralize orders across all your channels for streamlined, error-free management. With optimized integrations, track transactions in real time, prevent stockouts and deliver a consistent, satisfying buying experience.

Take control of every step of the order lifecycle for optimal performance

Deliver smooth logistics and fast shipping for a better customer experience

Optimize your service with centralized inventory, in-store pickup and fast shipping. Real-time stock visibility helps reduce stockouts and improves the overall experience. Supports a smooth cross-channel experience and improves retention and customer satisfaction.

Streamline order management with a high-performance OMS

Our team of specialists helps you implement a system customized to your business by integrating your sales channels, syncing inventory in real time and automating order processing for maximum efficiency. With smart workflow orchestration, you reduce handling times and gain full visibility on every order.

Simplify transactions with secure payment integration

We configure multiple payment gateways and automate tax handling in compliance with local regulations. With smooth syncing to your order management system, you provide an excellent shopping experience helping reduce accounting errors.

Protect your business from fraudulent transactions

By integrating AI-powered security and smart fraud filters, we help detect suspicious activity in real time. This approach reduces chargebacks, secures payments and strengthens customer trust while ensuring compliance with data security standards.

Order management

What are the key features of Shopify’s order management system?

Shopify’s native Order Management System (OMS) provides a unified interface that allows merchants to efficiently manage orders across multiple sales channels. Centralization simplifies order tracking, inventory management and payment processing.

Among its key features, Shopify includes smart order routing, which selects the optimal fulfillment location based on customer proximity, reducing delivery time and shipping costs. Automation tools like Shopify Flow also allow you to streamline repetitive tasks like order assignment and prioritization so you can focus on strategic activities.

When is it time to implement an OMS in your eCommerce?

An Order Management System (OMS) centralizes and automates order workflows across your sales channels. By unifying inventory, payments and fulfillment, it reduces errors, shortens processing times and improves customer satisfaction. Without an OMS, you risk frequent stockouts, fulfillment errors and poor return handling. This modernization lowers operational costs tied to order issues and logistics inefficiencies while increasing loyalty.

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55% of customers turn to a competitor when an item is out of stock in-storeOneStock

What is unified commerce?

Unified commerce is the modern answer to evolving consumer and business expectations. It connects all sales channels (physical, digital, mobile, marketplaces and social commerce) into one interconnected tech stack to deliver a seamless customer experience and more efficient operations. Customers and buyers now expect to switch between channels fluidly. A product search on mobile can lead to an in-store purchase or a direct shipment to a warehouse. This shift demands rapid adaptation from retailers and B2B companies alike.

Find out if your business is ready for unified commerce

Improve your order workflows and inventory visibility

Efficient order handling and clear inventory visibility are essential to delivering a seamless customer experience. Real-time stock display helps avoid frustration and allows your customers to plan their purchases confidently. Poor order management can lead to lost sales, unnecessary returns and reduced satisfaction. Our specialists can support your in-store POS integration for real-time sync between physical sales and your eCommerce. A connected POS helps: Unify transactions and sync sales data instantly Offer flexible options like click-and-collect and ship-from-store Improve inventory accuracy and optimize logistics

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72% of consumers check in-store availability before visiting to make a purchaseForrester Research
POS Integration

Our specialists can assist you with POS integration for seamless management of your in-store sales.

A POS that's well-integrated into your eCommerce ecosystem allows you to synchronize in-store sales with your online inventory in real time. This connection prevents inventory discrepancies, facilitates returns management, and ensures a consistent shopping experience for your customers, whether they're shopping online or in-store.

With a connected POS, you can:

Manage sales data

Unify transactions and synchronize sales data instantly.

Personalize the delivery experience

Offer flexible options like Click & Collect and Ship from Store

Manage inventory

Improve inventory management by avoiding errors and optimizing logistics.

Our approach to optimizing your order management

01

Discovery and planning

Objective setting and system analysis Workflow mapping Strategic roadmap creation

02

Solution design

Optimized order and inventory structure Workflow integration Proactive monitoring

03

Environment configuration

OMS setup and configuration User access and flow setup Integration of options like ship-from-store or click-and-collect

04

Data preparation

Data reliability Order history tracking Optimized data syncing

05

Integration development

System connections Connector development between Shopify and OneStock Carrier configuration

06

Testing and deployment

OMS workflow testing Stock syncing across stores, warehouses and OMS End-to-end testing between Shopify, OMS and carriers

iPaaS integration

Our experts use a proven iPaaS integration methodology

iPaaS (Integration Platform as a Service) simplifies the connection between your systems, apps and partners to ensure real-time data synchronization. This approach automates data flows across your eCommerce, ERP, CRM and other essential tools, reducing operational friction and enhancing overall efficiency.

It also adds flexibility while requiring less time and budget than traditional custom connectors.

Proven expertise with over 100 enterprise systems

With more than 100 successful enterprise system integrations, we bring deep expertise in connectivity and automation. Whether you're using ERP, CRM, PIM or accounting platforms, we ensure seamless data flow between your internal systems and your eCommerce platform to improve both operational efficiency and digital performance.

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