Services/Customer experience

Customer experience

Turn every interaction into a high-impact eCommerce experience

Customer experience is at the core of success in eCommerce. Novatize helps you create smooth and engaging journeys by optimizing every touchpoint: personalization, performance, accessibility, conversion and retention. With a strategic and technological design approach, we improve the connection between your brand and your audience to drive satisfaction and long-term loyalty. Our UX-UI design team is ready to implement tailored strategies for B2B and B2C businesses. By integrating advanced tools into your online commerce, we help you deliver a seamless, engaging and high-performing experience across all your channels.

80% of consumers are more likely to purchase from a company that offers personalized experiences.idemia

80%

80% of consumers are more likely to purchase from a company that offers personalized experiences.idemia

Optimize every interaction on your eCommerce

Customer experience isn’t just about the transaction, it’s shaped by every interaction with your brand. Our services help you improve navigation and UX/UI design, personalize offers, manage customer data (CRM, CDP) and automate service processes. Whether you're running user tests, optimizing conversion, streamlining the buying journey or boosting retention, we help you build long-lasting relationships with your customers through solutions tailored to your technical and commercial challenges.

Discover our projects

Experience design

Optimize every interaction by designing intuitive interfaces that drive conversions and retention.

Search optimization

Improve the speed and relevance of results by making it easier to find products instantly.

Product personalization

Deliver unique shopping experiences with dynamic recommendations, configurations and offers based on each customer’s behavior and preferences.

Customer service – purchases and returns

Enhance every interaction with automation, artificial intelligence and omnichannel integration to ensure effective support.

Our technology partners

Discover how our expertise helped clients grow sales and increase loyalty

Through personalized approaches and custom design strategies, we help B2B and B2C companies optimize their eCommerce. From acquisition to retention, we deliver high-performance solutions that drive growth and long-term success.

See our work