Services/Business technologies and implementation/Unified commerce
Unified commerce strategies for seamless B2C and B2B experiences

What is Unified Commerce?
Unified commerce connects all your sales channels (online, in-store, mobile, marketplaces, and social media) into a single integrated ecosystem. This allows you to deliver a seamless and consistent experience to your customers while optimizing how you manage operations.
Your buyers naturally move from one channel to another
They start by researching on mobile, visit your store and complete their order online. With unified commerce, you meet these new expectations while improving both efficiency and growth.
A frictionless customer experience through unified commerce
Unified commerce connects every interaction between your brand and customers from purchasing to service across all channels and data systems. By connecting each of these touchpoints, you create a seamless journey that boosts customer satisfaction and increases lifetime value (CLV).
Purchase
Products / Services
Marketing
Sales channels
Customer service
Sales approach
Data
Channels
Cart
Operational capabilities


The challenges of unified commerce
How to efficiently centralize your data and inventory?
Manage your inventories in real time. Integrate your ERP, CRM, and eCommerce platforms.
Why is personalization key to a frictionless customer experience?
Provide continuity in the purchasing journey for your consumers and business buyers. Manage your loyalty programs and pricing for your B2B customers.
How to optimize your logistics and order management?
Efficiently meet demand with fast and flexible deliveries (click & collect, ship-from-store, express delivery for B2C and optimized logistics for B2B). Automate your processes to reduce errors and costs.
Is your business sufficiently secure against digital threats?
Ensure the security of your transactions and your personal and professional information. Comply with GDPR regulations and other data protection standards.
Our support for optimizing your digital growth and performance
Objective
Deploy a unified eCommerce platform that brings B2C and B2B together, synchronizing catalogs, inventory and orders, while integrating SaaS tools for fast and scalable deployment
Method
SaaS integration for fast, future-ready deployment
Synchronization of product catalogs, inventory and orders

Objective
Deploy a unified eCommerce platform that brings B2C and B2B together, synchronizing catalogs, inventory and orders, while integrating SaaS tools for fast and scalable deployment
Method
SaaS integration for fast, future-ready deployment
Synchronization of product catalogs, inventory and orders

Adopt the essential model of unified commerce to transform your business
Helping clients grow through customized, high-impact strategies
Through personalized strategies and a tailored approach, we support both B2B and B2C clients in optimizing their eCommerce. From acquisition to retention, we deploy high-performing solutions to drive sustainable growth and long-term success.

LambertA Successful Migration to Shopify 2.0

StateraAn eCommerce strategy to support retail expansion in the beverage industry

GuruA reinvented eCommerce experience in beverages for users

AttitudeHydrogen on Shopify Plus to increase performance
Frequently Asked Questions
Quickly find answers to your questions about Novatize and our services.
Visit the FAQExpertise & Services
Explore our expertise and the services we offer to support your projects with tailored solutions.
What services does Novatize offer?
Novatize supports distributors, manufacturers and retailers in their digital transformation, eCommerce ecosystem optimization, and the integration of technologies tailored to their needs. Its service offering includes web development, UX/UI design, digital marketing and eCommerce strategy, with a constant focus on performance and innovation.
Here are Novatize’s three core areas of expertise:
- Commerce technologies and implementation: Covers the design, development and integration of eCommerce platforms, including Shopify, unified commerce, system integrations (ERP, CRM, POS) and technology migration and management.
- Marketing and digital performance: Focuses on maximizing eCommerce growth and profitability through acquisition (SEO, digital campaigns), data analysis, conversion rate optimization (CRO), lifecycle marketing and retention strategies.
- Customer experience: Focuses on optimizing interactions across all touchpoints, including UX/UI design, personalization, customer journey research and continuous improvement to deliver seamless and consistent experiences.
This approach enables Novatize to support companies holistically by aligning technology, marketing, and customer experience to generate tangible and sustainable results.
What is unified commerce and why is it strategic?
Unified commerce centralizes all sales channels and customer data, eliminating system silos, improving operational visibility and delivering seamless customer experiences. Novatize helps businesses implement this approach by integrating eCommerce platforms with ERP, PIM, OMS, CRM and POS systems to maximize efficiency, growth and data reliability.
Why choose Novatize for an eCommerce or unified commerce transformation project?
Choosing Novatize for an eCommerce or unified commerce transformation project means relying on a team of experts who have been exclusively operating in this field for over 10 years. Novatize’s expertise covers the entire lifecycle of complex digital platforms, from strategic design to migration and ongoing optimization. Beyond implementing technological solutions, Novatize adopts a performance-driven, integration-focused, and growth-oriented approach.
Novatize’s objective is clear: to help companies achieve their business ambitions while maximizing return on investment through robust, scalable solutions aligned with their operational realities.
Which technology partners does Novatize work with?
To meet diverse and often complex business needs, Novatize relies on a strong ecosystem of technology partners. As a technology-agnostic firm, it always selects the best tools based on the merchant’s needs and objectives. This includes Shopify and Adobe Commerce (Magento) for eCommerce platforms, OneStock for order management (OMS) in a unified commerce context, and Klaviyo for marketing automation and personalization. This approach enables the deployment of robust, scalable and fully integrated architectures aimed at maximizing overall business performance.
Are my eCommerce needs too complex for Shopify?
Novatize supports B2B companies with complex needs such as ERP integrations, advanced pricing rules, large product catalogs and specific operational processes. SPINE, Novatize’s Shopify accelerator, was specifically designed to address these complexities and enables the deployment of robust, scalable Shopify platforms up to three times faster.
Which industries does Novatize serve?
Whether you operate in distribution, direct sales, retail, or manufacturing, Novatize understands your industry’s specific challenges and delivers eCommerce solutions tailored to your needs to optimize operations, enhance customer experience and drive growth. Novatize’s expertise is particularly valuable in complex environments involving advanced transactional processes, extensive product catalogs and multiple sales channels. It stands out in industries such as food and beverage, industrial and construction distribution, retail, automotive and recreational vehicles, as well as health and cosmetics, among others.

Is your business ready for unified commerce?
Several key factors indicate when a business is ready to transition to unified commerce. Here’s what to consider:
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